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Acceptable Use Policy E-mail

Acceptable Use Policy

As a provider of web site hosting, Skyscraper Internet provides web site hosting and dedicated servers to its clients as a way for those clients to pursue the informational and commercial exchange the Internet affords. To protect the interests of all clients and to ensure optimal service levels, Skyscraper Internet has developed the following Acceptable Use Policy ("AUP") for clients as a guide to client rights and responsibilities when utilizing services offered by Skyscraper Internet. For full details please also read our Terms of Service. Use of any service offered by Skyscraper Internet by any client will constitute acknowledgment of and agreement to the terms outlined in this document and our TOS. This AUP will be revised from time to time. A customer's use of Skyscraper Internet’s after changes to the AUP are posted on Skyscraper Internet’s web site, , will constitute the customer's acceptance of any new or additional terms of the AUP that result from those changes.


One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to disseminate information to others.

When information is disseminated through the Internet, they also must keep in mind that Skyscraper Internet does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Skyscraper Internet’s network and may reach a large number of people, including both clients and non-clients of Skyscraper Internet, clients' postings to the Internet may affect other clients and may harm Skyscraper Internet’s goodwill, business reputation, and operations. For these reasons, clients violate Skyscraper Internet policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

·     Spamming

·     Intellectual Property Violations

·     Adult Material

·     Defamatory or Abusive Language

·     Forging of Headers

·     Illegal or Unauthorized Access to Other Computers or Networks

·     Background Running Programs

·     Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities

·     Facilitating a Violation of this AUP

·     Export Control Violations

·     Usenet Groups

·     Other Illegal Activities

·     Other Activities

Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Skyscraper Internet, but also because it can overload Skyscraper Internet's network and disrupt service to Skyscraper Internet clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Skyscraper Internet has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list.


Intellectual Property Violations
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Skyscraper Internet is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Skyscraper Internet’s policy to terminate the privileges of customers who commit repeat violations of copyright laws.


Adult Material
Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered "adult material." However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Skyscraper Internet has been forced to create its no adult sites policy for its virtual server users.

What does Skyscraper Internet consider "Adult Material?"
Any site whose revenue is gained in part or whole from its adult content.
Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
Revenue-generating hyperlinks to sites who violate policy #1.

Why does Skyscraper Internet have this policy?

Bandwidth and Resources
A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average "adult site" gets more hits than 100 standard websites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.
Skyscraper Internet reserves the right to decide what it considers "adult content", "adult material", "sexually explicit", or "sexually related". Let us know if you are unsure of the approval of your site before placing an order.


Defamatory or Abusive Language
Using Skyscraper Internet’s network as a means to transmit or post defamatory, harassing, abusive, or threatening language.


Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.


Illegal or Unauthorized Access to Other Computers or Networks
Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).


Background Running Programs
Background Daemons in general are prohibited on Skyscraper Internet servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites, Web Proxies and/or any other program that interferes with normal server operation.
Skyscraper Internet will be the sole arbitor of what consitutes a violation of the above policy.

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.


Facilitating a Violation of this AUP
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.


Export Control Violations
Exporting encryption software over the Internet or otherwise, to points outside the United States.


Usenet Groups
Skyscraper Internet reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.


Other Illegal Activities
Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.


Other Activities
Engaging in activities, whether lawful or unlawful, that Skyscraper Internet determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.


As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. Skyscraper Internet will not, as an ordinary practice, monitor the communications of its client to ensure that they comply with Skyscraper Internet policy or applicable law. When Skyscraper Internet becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.


Skyscraper Internet also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Skyscraper Internet urges its clients to assume that all of their on-line communications are insecure. Skyscraper Internet cannot take any responsibility for the security of information transmitted over Skyscraper Internet’s facilities.
Skyscraper Internet will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. Skyscraper Internet may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Skyscraper Internet may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Skyscraper Internet assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Skyscraper Internet may disclose client information or information transmitted over its network where necessary to protect Skyscraper Internet and others from harm, or where such disclosure is necessary to the proper operation of the system.


Account Policies and Cancellation
Cancellation requests must be made via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via the online ticketing system at - No other avenues of cancellation will be accepted. While no advance notice of cancellation is required, all fees paid for service to the point of cancellation are nonrefundable. Cancellations made within 30 days of beginning service are subject to the Skyscraper Internet 30-day guarantee, and will result in a refund of fees paid. All fees paid for domain registration are nonrefundable, without exception. All domain registrations are completed only after payment is received. Accounts are payable in full at the time of account creation. Accounts for which payment by credit card is selected are subject to suspension if payment cannot be processed at the time of account creation. New accounts that remain past due fifteen (5) days after account activation are subject to termination without notice. Any account reaching five (5) days past due is subject to suspension for nonpayment. Such accounts are subject to termination after fifteen (15) days in a past due state. All invoicing and payments are automatic and recurring based on the contract length specified by the client at the time of account setup or by request after setup has been completed. All invoices are due upon creation. Chargebacks issued for valid hosting fees will result in immediate account termination, without prior notice, and without exception.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Skyscraper Internet and its clients, as responsible members of the Internet. Any complaints about a client's violation of this AUP should be sent to our Abuse Department.